StubHub Community

Look here's the deal. If Ticketmaster never turns on the ability to transfer, you're liable for a canceled sale (if you sell on StubHub) and the penalties that go with it. Not all shows are transferable and there are numerous shows that never are allowed to be transferred due to the artist, management, etc. not wanting tickets resold. It's a risk you have to be willing to take, or not. ... View more

It's a risk you have to be willing to take. If transfers are never allowed, you'll be on the hook with StubHub. I wouldn't list them until you know for sure but you can do whatever you want. Just be prepared for massive fees and penalties if you can't deliver something you sold. ... View more

I'd be careful to list tickets for sale for Noah Kahan. As far as I have seen, all of his shows are non-transferable so all of these sold tickets will be a massive headache for all involved. StubHub was allowing listings but making you meet the buyer at the venue. Who wants to do that? It's possible it's a smokescreen and the shows will open up for transferability a day or two before the show but why take that chance? StubHub will not be helpful if you can't transfer the tickets and they will hold you liable for all canceled orders as well as penalty fees. I wouldn't list until you know for sure. This tour could be a massive mess for all parties involved. ... View more

StubHub can be so exhausting some times with all the duplicate event listings. Here's another one that needs to be fixed. The NHRA Nevada Nationals on 10/26-29 are being held at The Strip at Las Vegas Motor Speedway. Great so these events are all correct. But, then StubHub also lists the events again but being held at Las Vegas Motor Speedway. So, it makes no sense for these listing to be duplicated at two different venue names. It causes confusion to potential buyers and it's not fair to sellers to have to list your tickets on both speedways in order to maximize potential sales. While the event is technically being held at Las Vegas Motor Speedway, the races do not take place at the actual Las Vegas Motor Speedway as that is an oval track meant for auto racing and not drag racing. The NHRA races are obviously held at the drag strip. Please pass this along to the correct department with details explanation. When I send these requests myself through the inventory manager, they often get denied because the people reading the responses don't understand what I'm saying. ... View more

StubHub has the Coke Zero Sugar 400 on Saturday, August 26, listed as two separate events under different names but they are the same event and one event should be merged with the correct event. The correct event is named: NASCAR Cup Series - Coke Zero Sugar 400. This is the correct name of the race. The incorrect duplicated event is named: 2023 Summer NASCAR Cup Series Reserved Admission. This is in fact the Coke Zero Sugar 400 and should not be listed under this event name.  ... View more

NHRA US Nationals on August 31 is not being held at Lucas Oil Stadium (home of the Colts). This is an NHRA race and it is being held at Lucas Oil Indianapolis Raceway Park (a much different venue). I've tried for StubHub to change this for days but no response (as usual). ... View more

This is going to be a long one but the entire weekend of events is screwed up on StubHub so here goes... Fri, Aug 11 event name is incorrect on StubHub. It should not be named Xfinity / INDYCAR Doubleheader Race. That race takes place the following day, Sat, Aug 12. This event name should be Gallagher Grand Prix Practice & Qualifications.  There are duplicate events for Sat, Aug 12. The correct event is named NASCAR Xfinity/INDYCAR Doubleheader Race Day. The incorrect and duplicate event is named Penzoil 150 At the Brickyard. First, Pennzoil is spelled incorrectly but secondly, each ticket for this day includes: Ticket Alert: Each Saturday ticket is valid for ALL events on Saturday, Aug. 12 including the INDYCAR race, Xfinity race, and Cup practice & qualifications. There should not be a Pennzoil 150 listed on StubHub because that implies that you are only getting a ticket for that race which is incorrrect. There are duplicate events for Sun, Aug 13 as well. The two event names are NASCAR Cup Series - Verizon 200 and Verizon 200 at the Brickyard Sunday Only. The first one has a start time of 10 am (that is when the gates open) and the second has a start time of 7 pm (incorrect). The race starts at 2:30 PM (gates open at 10 am and gates close at 6 pm) so race time of 7 pm is definitely incorrect. Please get the teams to clean this up as it is a total mess right now. ... View more

The IndyCar races at Iowa Speedway on Saturday, July 22 and Sunday, July 23 are duplicated on StubHub. I already sent a duplicate event request through inventory manager and it was denied because it said that the information could not be verified. So, let me explain again. There are two events for July 22, event ID 151616088 and event ID 151647660. The ticket includes the IndyCar race and the concerts with Carrie Underwood and Kenny Chesney. Therefore, event ID 151616088 is the duplicate event that needs removed from StubHub. For July 23, the event IDs are 151631705 and 151680999.  This event also includes the IndyCar race and concerts with Zac Brown Band and Ed Sheeran. Therefore, the duplicate event is 151631705 and it needs to be removed on StubHub. Hopefully, you can make better sense of this and send it to the appropriate team so it can be corrected. ... View more

The event name of Premium Seating - Dwight Yoakam is incorrect for the May 26 concert at Ozarks Amphitheater. It should just say Dwight Yoakam with no Premium Seating in the name. ... View more

Can we get this addressed ASAP? This is costing me sales because of this. ... View more